Who is Haelo Skin?

Haelo Skin, Previously known as 24KG Beauty, began in mid 2019 selling gold masks and skin vacuums. Our goal is to bring quality products used at spas and salons to your door without the heavy price tag. We quickly realized the potential in expanding and branding, when we saw $30,000 in revenue our first year. It was important to us to deliver more products, expand our social media and create a skincare family, all while delivering the absolute best service along with our unique products. 

When will my order be processed?

Please allow extra time for your order to be processed during holidays and sale seasons and times of global crisis.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us Immediately. Once your order has been processed, we will be unable to make any changes.

How long will it take to receive my order?

Once you place your order, please allow 3-7 business days for the item to arrive after processing. If you are living international please allow 14-24 days for arrival. 

Returns?

All products come with a 30 day 100% money back guarantee.

I never received my package, but my tracking number says it was delivered. How can I get my order?

First, check with anyone else that could have received the package. Often, someone like a neighbour or concierge will have accidentally received your order. If your package is indeed missing, please call us and we will investigate the situation. Our customer service representatives will advise you about our process for making sure our customers receive their orders.

Our Canadian office is open from Monday to Friday from 11am-5pm PST, and we’re always happy to help.